As a Maid Service Provider, have you ever arrived to a client's home, you've bid for a specific amount of time, or a specific task, and you get there, and there's additional work needed? What in the world do you do?
All right, now that is a trick question, due to the fact that we have allotted a specific amount of time based upon a person's home when we went to bid the initial agreement, right? Now, when you get to a client's home, and it's really crucial to do this up front, when you get to a client's home and you're walking through your home with the homeowner. You have to ask the client about this concern, "Did you just get your home before I got here, or is your home usually in this condition? If I provide you a rate based on this condition of your home, when I get here every time to work, I anticipate the house to be in this condition.
If I arrive and there's spaghetti all over the kitchen, or if there are toys all over your home, or there's laundry and things scattered about, there's clutter everywhere, it's going to take a lot more time than I'm bidding for today. In the event that I get here and your home is simply trashed for whatever reason, and in some cases it occurs, I either have to charge you more money, or I need to simply get the mess and let that be the cleaning of the day. So which is it?" And let the homeowner choose. Because the client in some cases will state, "I would rather you get the clutter, since in some cases my home is simply cluttered, and I don't have time to pick it up." There are other clients that state, "I do not want to pay money to have you come at your rate and pick up my clutter." All right, then from day one, let's agree that when I show up, your home will remain in this condition. You need to have that conversation due to the fact that if you're showing up now, and the house keeps getting messier and messier, either the nanny needs to get the toys, or the client has to get the toys, or the kid whose toys they belong to need to pick up the toys.
I do not actually care who it is, however unless they have actually specifically contracted you to pick up the clutter, then that requires to be a discussion that you have with the house go visit owner, since no one is paying you right now to pick up the clutter, and you have another home to clean up when you're done here. If you have two or three homes in a day, whether you confess it or not, it's on a timed schedule.
When the time for that home is up, you can't keep staying and cleaning up, since you will lose money from the next house you're expected to go work on. Does that make good sense? You do need to have a discussion with the client, and just say, "Hey, listen. When I bid the task, your house was in this condition, and now that I've gotten here, each time there's increasingly more clutter. It's requiring time that I do not have.
I did not budget plan the mess time into the job and the cost that I offered you. Now, a lot of people when you provide them the option, they don't want to pay the additional money, since home cleaning is not inexpensive, and they can cheaply select up their own toys, or teach their children to put things away after they're done. It is a discovered ability, and it's something a moms and dad can learn and teach their children, and their kids can discover it without the moms and dads having to pay the house cleaner that extra money.
It's an offending conversation. "Your house is a mess, you employed me. I'm here, I brought options. I have to help you, you need to help me comprehend what those options are. In between the two people, we can probably come up with some truly terrific options for your home." The two of you need to decide that. Anyway, all the best with that.
Up until next time, leave the world cleaner than when you found it.
About Maid Service Direct
Maid Service Direct is Philadelphia's premier home cleaning and maid service. They offer convenient online booking for the busy homeowner. With professionally trained maids that are vetted and personally interviewed homeowners can get a high quality home cleaning service from trustworthy maids. Contact Maid Service Direct to schedule your home cleaning and experience what luxury service is all about. Order online today and get back your time.
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208 S Ithan St.
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